USCIS LAUNCHES INFOPASS IN LOS ANGELES
Online Appointment System Eliminates Need to Wait in Line for Immigration Information LOS ANGELES - Calling InfoPass a customer service milestone, U.S. Citizenship and Immigration Services (USCIS) today formally opened the Internet-based appointment system to residents of the Los Angeles area. With InfoPass, the public can now go online to schedule a date and time to meet with immigration information officers at three of the area's busiest USCIS offices, avoiding the need to wait in line.
Eduardo Aguirre, Director of USCIS, attended today's launch and predicted that InfoPass will ultimately mean the end of the line for long lines outside Los Angeles area USCIS information rooms, which serve more than 500,000 people a year. In addition to the downtown location, the USCIS offices in Santa Ana and San Bernardino are also scheduling appointments using Info Pass.
" This is another important stride in our commitment to bring USCIS customer service into the 21st century," Director Aguirre said. "InfoPass debuted last year in Miami where we faced challenges similar to those in Los Angeles. In a matter of weeks, we saw a dramatic decrease in the lines and wait times for our clients and we're optimistic we'll have similar results here."

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